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Every piece is previewed and approved by you before we engrave.
Giftline Personalized Moments
العربية

Terms of sale

1. Who we are

These terms apply to every order placed on giftlineuae.com. The seller is Giftline Personalized Moments FZE LLC (“Giftline”), licensed by Sharjah Publishing City Free Zone, trade licence no. 4432448. Registered office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. E-mail: hello@giftlineuae.com.

Giftline sells online only. Our registered office is not a shop and is not open to customers: every order is made to your request and delivered to you by a licensed courier partner.

The terms are published in English and Arabic; if the two differ, the Arabic version applies. By placing an order you confirm that you have read and accept them. The version in force on the day you order applies to your order. This version: 09/11/2026.

2. Who can order and where we deliver

You must be at least 18 years old and able to enter into a contract. Orders placed on the website are delivered within the United Arab Emirates. If you would like a gift delivered to another country, write to us before you order: we will tell you whether we can deliver there and quote the delivery fee, any taxes and duties and the timing, and the order then goes ahead on those agreed terms.

3. Products and prices

We describe and photograph each product as accurately as we can. Colours may vary slightly with your screen, and engraving looks different on each material. Prices are in UAE dirhams (AED). Giftline Personalized Moments FZE LLC is not currently registered for VAT, so no VAT is added. If that changes, prices and invoices will show it clearly from the date of registration. Delivery fees and any gift extras are shown before you pay, and nothing is added afterwards. Delivery fees follow courier prices, which can rise or fall with market conditions: the fee shown at checkout before you pay is the fee for that order, and a later change never affects an order you have already paid.

4. How an order works

  • You choose a product and design your piece in our preview: you choose the font and layout, enter your text and upload your photo. Please check it carefully.
  • You pay by card on Stripe's secure page. Your order is confirmed when we receive your payment and send you the order confirmation e-mail.
  • We prepare a true-scale digital proof and show it on your order page. We start making your piece only after you approve it.
  • We engrave, check, pack and deliver. You can follow progress on your order page and by e-mail.

We may decline or cancel an order, for example if a product is unavailable, a price was shown wrongly or we cannot verify the order. If so, we will tell you and refund anything you paid in full.

5. Personalisation and your proof

  • You are responsible for the spelling, dates, wording and images you provide. Once you approve the proof, we make the piece exactly as approved, and we are not responsible for mistakes in what you approved.
  • Changes requested on the proof may move your delivery date.
  • We may refuse text or images that are unlawful, offensive, contrary to UAE public order, morals or religion, or that infringe someone's rights (for example copyright, trademarks or privacy). If so, we will tell you and refund you in full.
  • You confirm that you own or may use everything you upload, and that the people shown in it (and, for children, their parent or guardian) agree. We use your content only to make your order, as explained in our Privacy Policy.
  • If we do not hear from you after we send a proof, we will remind you and the order waits. If there is no answer for 30 days, we may cancel the order and refund you in full.

6. Delivery

Our standard delivery averages 4 working days from the day you approve your proof. The estimated date is shown before you pay and on your order page. Fees and options are listed on the Delivery page. Dates are estimates. If a delay means the gift can no longer serve its purpose, tell us and we will remake and deliver it urgently, or cancel and refund you in full.

Please give a correct address and phone number and be available to receive the parcel. If delivery fails because details are wrong or nobody is available, we may charge the courier's extra cost of a second attempt, which we will tell you before it is charged. The parcel is at your risk from the moment it is delivered to you; please check it when it arrives.

7. Returns, defects and refunds

  • Personalised pieces are made to your request. A personalised piece is made from the text, font, layout and photo that you chose and approved in your proof, so it cannot be returned or exchanged for a change of mind.
  • Ready-to-give pieces. A piece sold without personalisation (shown as “Ready to give”) may be returned within 5 days of delivery if it is unused and in its original packaging. Contact us with your order reference; the cost of returning it is yours unless it is faulty or not what you ordered.
  • When we put it right: if your piece arrives damaged, defective, incomplete or clearly different from the proof you approved (or, for a ready-to-give piece, from what you ordered), tell us within 5 days of delivery, with a photo, so that we can act quickly. We will remake or replace it free of charge and redeliver it, or refund you in full if you prefer. A piece that matches the proof you approved is not a defect.
  • Refunds go back to your original payment method within 5 to 10 working days after we approve the refund.

Nothing in these terms limits your rights as a consumer under UAE law, including Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree-Law No. 14 of 2023 on Trading by Modern Technology Means. Our Returns & exchanges page explains this in more detail.

8. Cancelling your order

You may cancel at any time before you approve the proof, and we will refund you in full. After you approve the proof, we start making your personalised piece, so it can no longer be cancelled for a change of mind (see section 7 for what we put right).

9. Your content and our work

You keep the rights in what you provide, and you allow us to use it only as needed to make, check and deliver your order. We keep the rights in our designs, templates and website. We will not show photos of your piece, or your name, in our marketing without your permission.

10. Our responsibility

We are responsible for our products and service as the law requires. Nothing in these terms excludes or limits liability that cannot be excluded under UAE law, or your rights as a consumer. Within the law, our liability for any one order is limited to the price you paid for it, and we are not liable for indirect losses that could not reasonably have been foreseen.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as courier or customs disruption, natural events, public holidays, power or internet failures, or acts of the authorities. If such an event delays your order by more than 30 days, you may cancel it and we will refund you in full.

11. Privacy and messages

How we use your data is explained in our Privacy Policy. We write to you about your order by e-mail (and, where you have contacted us there, by WhatsApp). We send marketing only if you ask for it.

12. Complaints and disputes

If something is not right, write to hello@giftlineuae.com with your order reference. We acknowledge complaints within 1 working day and aim to resolve them within 7 working days. If you are still not satisfied, you may complain to the Ministry of Economy or to the consumer-protection authority of your emirate, or use any dispute-settlement committee set up under UAE law.

These terms are governed by the laws of the United Arab Emirates, and the competent UAE courts decide any dispute. We will not ask you to agree to arbitration.

13. Changes

We may update these terms. The version shown when you place an order applies to that order. Last updated: 09/11/2026.